Shipping policy
Shipping Policy
Thank you for supporting Loom By Rose. Each piece is carefully handmade and packaged in my Melbourne studio before being sent to you.
Processing Times
As all Loom By Rose pieces are made to order, processing times vary depending on the item. You can find the individual processing times for each product in their listing description.
Please note that processing times do not include shipping transit times.
Domestic Shipping (Australia)
Orders within Australia are shipped using tracked delivery services.
Once your order has been dispatched, you will receive tracking information via email.
- Standard shipping: 2-8 business days - $10 AUD flat fee
International Shipping
Loom By Rose ships internationally to selected countries.
International orders are currently available to:
- New Zealand - $20 AUD flat fee
We are currently working on shipping to other destinations.
International delivery times vary depending on destination, postal service and customs processing.
Tracking
All international orders are sent using tracked shipping where available.
Please ensure your shipping address is correct before completing your order. Loom By Rose cannot be held responsible for delays or failed delivery caused by incorrect address information provided by the customer.
Customs, Duties and Import Taxes
International customers are responsible for any customs duties, taxes, import fees or charges applied by their country's customs authority.
Loom By Rose has no control over these charges and cannot predict whether they will apply.
Refusal to pay customs fees may result in your parcel being returned to Loom By Rose. In this situation, original shipping costs are non-refundable.
Lost or Delayed Parcels
Once your order has been lodged with the postal carrier, delivery is managed by the shipping provider.
If your parcel is delayed or appears to be lost, please contact Loom By Rose and I will assist you in contacting the carrier and investigating the issue.