Refund policy

Returns & Refunds Policy

At Loom By Rose, we take great care in creating and packaging every order. We want you to love your purchase, however we understand that sometimes issues may arise.

Change of Mind

Due to the handmade nature of our products, we do not offer returns or refunds for change-of-mind purchases, incorrect selections, custom products, or if you no longer require the item.

Please carefully review product descriptions, sizing, and details before placing your order. If you have any questions before purchasing, we are always happy to help.

Damages and issues

Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

To start a return, you can contact us at loombyrose@gmail.com. 

Please include:

• Your order number
• A description of the issue
• Photos of the item and any damage (where applicable)

We will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return questions at loombyrose@gmail.com. 

Refunds

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at loombyrose@gmail.com.